Making an Appointment Call 865-661-1418   | Email:
               ( No walk-ins Please)

Office Opens at 0930am   |    Staff prayer time: 0830-0915am. 

Please download Forms Document:
EAC Intake. Consent. Confidentiality Forms

On-Line Counseling:  Zoom | Telephonic counseling: 865-661-1418

If you are like most people, you are afraid of the unknown. As such, this section will provide you information about accessing our services that will help calm those worries. There are several steps that you will take as you go through the counseling process.

First, try our free consultation services. Most folks call or connect on “ZOOM.”  Its easy, just download the Zoom App on your phone or computer and your in business.  Also, if you live long distances away, this is a great option. 

** Presently in the wake of the “Coronavirus” most clients are using alternative methods to continue their weekly or monthly counseling. The Center for Disease Control (CDC) thinks the virus will not peek until late July or August 2020.

Using a consultation service will help you decide where to seek counseling services and ask questions before hand. If at that time you wish to continue services we can start the intake process that day. When you call, just ask for an initial consultation and the receptionists will give you an appointment time.

Contact the Counseling Center either by email or phone

Please know that with the exception of our Executive Director and two NCCA licensed staff members our staff is completely volunteer and it may take 24 to 48 hours to receive confirmation of your contact. We try not to turn people away because they do not have the funds or resources for counseling.  Yet, because we have to pay for utilities, office supplies, use of space it requires a substantial amount of financial resources to provide counseling and healing services.  We accept donations and other funds from supporters who believe our counseling mission is crucial to help individuals and families hurting in our community.

If you would like to schedule an appointment call 865-661-1418, or email us at If this is an emergency, please dial 9-1-1 or go immediately to the nearest hospital department of emergency services for treatment.

1.  After receiving your call or email, one of our intake specialists or counselors will contact you by phone and conduct a quick screening questionnaire. Please download and fill out these forms:

This brief conversation will help us determine two things. First, it will help us know whether we can meet your needs or whether we need to refer you to another Counseling professional or agency that has the specialized expertise that we do not possess. Second, it provides your intake specialist with an initial glimpse of the level of service you will require from our Center. For example, you may either qualify for peer counseling services or group services. In some instances, the complexity of your struggle will mean that you need to see our Director for personal counseling. Either way, we will do our best to either provide or arrange for the care that you need.

2.  After obtaining the intake information, your intake specialist will consult with the Administrator or the Executive Director and will assign the proper counselor to your case. At that time, your counselor will call or email you to set an appointment time.

 3. At the appointed time, you will come to the Emmaus Center and we will begin walking with you on your path of sanctification.  The generic meaning of sanctification is “the state of proper functioning.” To sanctify someone or something is to set that person or thing apart for the use intended by its designer, God. 

4.  We use a Christian intervention diagnostic tool called ARNO Profile System with all our clients.  This is a temperament analysis profile to help the client understand their inborn temperament God has given them from birth.  It consists of 60 questions broken down into three areas of focus called: Inclusion- dealing with relationship issues | Control- dealing with how much control you will allow others to have over you/and how much control you want over others | Affection-deals with your need for love and affection and your need to establish deep personal relationships with people.  There are three age related profiles used in this counseling process the: Adult (18 or older), Youth (13-17) and Child profiles.  If the child is over the age of 12 we will provide counseling with the written consent of the parent or guardian. 

5. Your first session will last 90 minutes. Each successive session will last for approximately 50 minutes. (Because of the required focus and  concentration in the counseling process, we ask that you not bring small children with you to counseling unless they are to participate in the counseling session).

6. Hopefully, this road map of the counseling process will provide you a general direction of our method of counseling and conflict resolution.